PRIDE – Public Request Inquiry Data Exchange

The PRIDE program is an online service that allows citizens to communicate with their local government. It is a work order system used to document complaints or issues, and then track how the County responds. Members of the public can enter an issue directly into the PRIDE system. This is how it works:

  1. You can enter a complaint or request (issue) by entering the information into the online Request Submittal form. Please note: A person who reports a potential violation of a code or an ordinance must provide his or her name and address to the respective local government before an enforcement proceeding may occur.
  2. An incident number is assigned to the issue, and the issue is automatically routed to the appropriate County department.
  3. The receiving department begins an investigation and notates each action it takes to resolve the issue.
  4. You can track the progress of the issue by referencing the incident number.
  5. When the issue is resolved, the department marks the action as completed.

Enter a complaint or request a service through the PRIDE system.

Check on a previous entry by entering the incident number.

Please note that Florida has very broad Public Records Laws. Written or electronic communications, including PRIDE complaints or reports and all information contained therein, are public records and subject to being available to the public and media upon request.