North Beach Utilities Acquisition
Informational Resources
Overview
The St. Johns County Utility Department has purchased North Beach Utilities Inc. and acquired its 1,400 customers for water and wastewater services. The acquisition process began in 2022 and included an immediate $4 million investment into infrastructure. This will provide short and long-term benefits by strengthening the condition of existing utility infrastructure and increasing its level of service to its customers.
Frequently Asked Questions
Who will be my new Utility provider?
St. Johns County Utility Department will take over water and wastewater services.
What’s my new rate?
As part of the North Beach Utility, Inc. Purchase, St. Johns County Utilities Department will maintain the existing NBU water and wastewater rates, fees and charges. However, SJCUD anticipates holding a public rate hearing in January 2025 to recommend a transition to existing SJCUD FY2025 rates. The rate transition was part of the planning process in evaluating the Purchase of the Utility and was originally presented to the Board of County Commissioners earlier this year.
How do I pay my new bill?
St. Johns County Utility Department has many convenient fee-free ways to pay.
Why is my provider changing?
St. Johns County has purchased North Beach Utilities and its customer base. All North Beach customers will now benefit from the high level of service St. Johns County Utility provides to over 61,000 customers.
How do I get in contact with the Utility Department?
There are many ways including the SJC Connect App, emailing utilbill@sjcfl.us or by calling 904-209-2700.
What are the benefits?
- St. Johns County provides 24/7 customer service.
- The Board of County Commissioners has committed to spend $4 million in infrastructure improvements which will increase the level of service to the customers.
- The County provides economies of scale to maintain competitive rates in the region. The County provides long-term financial stability and currently has a AAA bond rating.
When will I receive my first bill?
The first bill will be sent out December 5th. The first bill will be mailed and then customers will have the option to sign up for electronic billing.
