Citizen Dispute Mediation Program

scales of justiceSt. Johns County offers residents a free alternative to litigation and court involvement when addressing legal conflicts through the Citizen Dispute Mediation Program.

Any St. Johns County citizen can contact County Court Mediation Services (CCMS) and request a mediation to help resolve issues through the assistance of a Florida Supreme Court Certified County Mediator. All mediators are volunteers, and there is no fee for the service. When considering legal action, residents are encouraged to consider voluntary mediation as a solution prior to court involvement to avoid unnecessary expenses and adversarial interactions.

Once contacted by a St. Johns County resident requesting services, a CCMS representative will contact the other party in the dispute to offer mediation and schedule an appointment. Mediations are voluntary, confidential, and unbiased. Impartial CCMS mediators can assist residents in reaching a fair and lasting solution quickly and confidentially in a safe and controlled environment. The organization has a 70 percent success rate and most cases are resolved with a written agreement between the two parties.

Mediation services are scheduled for 9 a.m. to 5 p.m. on the second and fourth Tuesday and Friday of each month at 500 San Sebastian View, St. Augustine. Typical mediations can take up to 90 minutes. Any dispute where the monetary amount involved in the issue is $15,000 or less can be mediated.

Issue types include:

  • Neighborhood Disputes
  • Animal Nuisance
  • Landlord/Tenant Disagreements
  • Business Disputes
  • HOA Concerns
  • Code Enforcement
  • Consumer Complaints
  • Outstanding Debt
  • Wage

For additional information or to schedule mediation, St. Johns County residents can call (877) 331-1411 or visit