Frequently Asked Questions
How can I pay my utility bill?
There are currently several ways of paying for your Utility bill. They are:
- Pay by Phone call 1-844-752-8845
- Pay your bill online at www.sjcfl.us/Utilities/BillPay.aspx
- Sign up for AutoPay Online via your credit card or bank account
- Mail in a check with your Utility bill.
What are the current rates for Utility Services?
View the current rates for Utility Services.
My water has been shut off, what do I need to do?
Contact Customer Service at (904) 209-2700, Option 4, Monday through Friday, 7:30 am to 4:30 pm.
How do I report a problem involving water or sewer service?
To report problems such as leaks, no water, low water pressure or liftstation alarms, please call (904) 209-2700 during regular business hours of 7:30 AM to 4:30 PM, Monday through Friday. Please call (904) 209-2745 after hours, on weekends or on holidays.
The St. Johns County Utility Department is governed by Ordinance 2022-37. View the ordinance for additional utility information.