Utility Department

Overview

Our Mission: To serve our customers by providing safe, reliable drinking water and environmentally responsible wastewater treatment at affordable rates while emphasizing customer service and protecting our environment.

Online Services & Tools

shower head droplets
Pay Water Bill Online

Pay your water bill online and set up your account for AutoPay.

Pay Water Bill Online
teapot boiling gas stove
Boil Water Alerts

Get Boil Water Notice Alerts through the Alert St. Johns Emergency Network or call the Boil Water Notice Hotline at (904) 209-2731.

Sign Up for Alerts
thumbnail view of utility service mapping application
Utilities Maps and Apps

Helpful and time saving maps & apps such as construction projects, events and services.

View Maps and Apps

Announcements

North Beach utilities aerial view

North Beach Utilities Acquisition

St. Johns County Utility Department has officially acquired North Beach Utilities

2024 St. Johns County Utility Department Annual Report. Our Mission is to serve our customers by providing safe, reliable drinking water and environmentally responsible wastewater treatment at affordable rates while emphasizing customer service and protecting our environment. Our Vision is to be the best-in-class Utility Department with competitive rates for our customers.

Utility Department
2024 Annual Report

Great Water
Great Community

Services

Popular Forms (PDF)

FAQs

How can I pay my water / utility bill?

Choose one of the following options for paying your water & sewer bill:

What are the current rates for Utility Services?
My water has been shut off. What do I need to do?

Contact Customer Service at (904) 209-2700, Option 4, Monday through Friday, 7:30 am to 4:30 pm.

How do I report a problem involving water or sewer service?

To report problems such as leaks, no water, low water pressure or liftstation alarms, please call (904) 209-2700 during regular business hours of 7:30 AM to 4:30 PM, Monday through Friday. Please call (904) 209-2745 after hours, on weekends or on holidays.