Frequently Asked Questions

What should I do prior to starting water service?

It is very important that all valves and faucets both inside and outside the home be turned off prior to meter placement. This is necessary to prevent possible water damage. The County will not be responsible for water damage due to valves left on prior to unlocking or installing a meter.

What should I do to maintain my meter?

It is the customer's responsibility to supply the Utility Department with access to the meter box for reading, maintenance and inspection at all times.

When is my utility bill due?

The balance of your utility bill is due the date marked on the bill. If the balance is not paid, late charges will be applied to your account on the day following the due date.

How can I pay my utility bill?

There are currently several ways of paying for your Utility bill. They are:

How can I sign up for automatic payment of my Utility bill via my bank account?

Simply download the Automatic Debit Payment Form, fill it out and return it via the method indicated on the form.

How can I sign up for automatic payment of my Utility bill via my credit card?

Simply download the Automatic Credit Card Payment Form, fill it out and return it via the method indicated on the form.

Are there any additional fees for using Online Bill Pay or the automatic payment options?

No. There are no additional fees for using any of these payment options.

What are the current rates for Utility Services?

Click here to view the current rates for Utility Services.

My water has been shut off, what do I need to do?

Contact Customer Service at your earliest convenience at (904) 209-2700, Option 4, Monday through Friday, 7:30 am to 4:30 pm.

How do I apply for a new Utility Account?

You may apply for new water/sewer service at the Utility Department located at 1205 State Road 16, or you may contact Utility Customer Service at (904) 209-2700, Option 4, to complete an application over the phone. A $100 deposit is due with the application, and a $30 new service charge will be added to the first month's bill. New water and sewer service accounts established before noon will be turned on that day.

My water bill is showing high water consumption. What should I do?

If your water bill is showing unusually high consumption, you may want to check for a leak. A leaky toilet, faucet or underground pipe may drastically increase your water bill. To check for leaks, first start by checking around the house (toilets, faucets, outside spigots irrigation system sprinkler heads, pool, etc.).

If no leaks are detected around the house, you may want to check for an underground pipe leak. To do this, first make sure ALL water in your house is off. Make sure that your hot water heater isn't filling up, the washing machine and dishwasher are both off, outside spigots are off, etc. All water must be off. Once you have made sure there is no water running at your residence, locate your water meter. Your water meter is equipped with a small, triangular dial (usually red) that indicates when water is being used. If all the water at your residence is turned off and that small triangular dial is spinning, it is an indicator that you may have a leak. You may want to contact a plumber or the Utility Department to get assistance from a trained technician. If the dial is not spinning and you don't suspect a leak, there may be other reasons why your water bill is unusually high.

Activities such as filling a pool, kids playing outside in the hose or guests staying at your home can cause your water usage to increase. Water softeners and irrigation systems may also contribute to high water usage. (Note: Please irrigate according to the restrictions set forth by the St. Johns River Water Management District.)

I need to change the mailing address for my account. How do I do that?

Contact Utility Customer Service at (904) 209-2700, Option 4, Monday through Friday, 7:30 am to 4:30 pm. You may also submit a change of address by writing the new address on the back of your utility bill and submitting it with your payment.

There are discrepancies on my bill. Who should I contact?

Contact Utility Customer Service at (904) 209-2700, Option 4, Monday through Friday, 7:30 am to 4:30 pm.

I haven’t received a bill in several months. What should I do?

Contact Utility Customer Service at (904) 209-2700, Option 4, Monday through Friday, 7:30 am to 4:30 pm.

My garbage has not been picked up. Who should I contact?

Questions in reference to garbage pick-up should be directed to the Solid Waste Department by phone at (904) 827-6980. You can also click here to find out when garbage is picked up in your area. Issues may also be submitted via PRIDE, the Citizen’s Request / Complaint Tracking System Online.

I have a question regarding storm water. Who should I contact?

Questions involving Storm water should be directed to the Public Works Department at (904) 209-0266. Issues may also be submitted via PRIDE, the Citizen’s Request / Complaint Tracking System Online.

How do I report a problem involving water or sewer service?

To report problems such as leaks, no water, low water pressure or liftstation alarms, please call (904) 209-2700 during regular business hours of 7:30 AM to 4:30 PM, Monday through Friday. Please call (904) 209-2745 after hours, on weekends or on holidays.

Where is the SJC Utility Department Service Area?

Click to view a pdf map of our service area.

How do I close an account or discontinue my service?

Customers may apply for disconnection of service at the Utility Department located at 1205 State Road 16; by phone at (904) 209-2700, Option 4; via fax at (904) 209-2718; by mail; or by email to utilbill@sjcfl.us. If request is not made in person, an additional form of identification such as the last four digits of the customer's Social Security number or driver's license number is required. See "Applications" on this site for printable forms.

 

 

 

 

Contact

Main Number: (904) 209-2700

Toll Free: 1 (877) 837-2311

After Hours Emergency: (904) 209-2745

email:
utilbill@sjcfl.us

Mail:
St. Johns County Utility Department
P.O. Box 3006
St. Augustine, FL  32085