Pay your bill
Bill Payment Online
Our new online bill pay site is easy to use, all you need to make a payment is the run number and the date of birth of the person we transported. Pay Your Bill Online
We accept Amex, MC, Visa, Discover, and electronic check.
Mail & Phone Payment
Mail: EMS Billing Office, 3657 Gaines Rd., St. Augustine, FL 32084
Phone: (904) 209-1730
Fax: (904) 209-1739
Our Office Hours are 8:00 a.m. to 4:30 p.m., Monday through Friday
If you have questions about your bill, please call 904.209.1730.
Submit Insurance Information
To submit your insurance information, please contact the St. Johns County Fire Rescue EMS Office at (904) 209-1730.
Medical Record Requests
To acquire a medical record you must have a medical authorization signed by the patient, the patient's guardian or a subpoena. Requests for Medical Records must be made in writing with the patient's full name, address, date of incident and approximate time of day to assist in locating the report. Mail or fax requests to: St. Johns County Fire Rescue, Attn: Patient Records, 3657 Gaines Rd, St. Augustine, FL 32084, Fax: (904) 209-1739