Bill Payments

Pay your bill

Bill Payment Online

Our new online bill pay site is easy to use, all you need to make a payment is the run number and the date of birth of the person we transported. Pay Your Bill Online

We accept Amex, MC, Visa, Discover, and electronic check.

Mail & Phone Payment

Mail: EMS Billing Office, 3657 Gaines Rd., St. Augustine, FL 32084
Phone: (904) 209-1730
Fax: (904) 209-1739
Our Office Hours are 8:00 a.m. to 4:30 p.m., Monday through Friday

If you have questions about your bill, please call 904.209.1730.

Submit Insurance Information

To submit your insurance information, please contact the St. Johns County Fire Rescue EMS Office at (904) 209-1730.

Medical Record Requests

To acquire a medical record you must have a medical authorization signed by the patient, the patient's guardian or a subpoena. Requests for Medical Records must be made in writing with the patient's full name, address, date of incident and approximate time of day to assist in locating the report. Mail or fax requests to: St. Johns County Fire Rescue, Attn: Patient Records, 3657 Gaines Rd, St. Augustine, FL 32084, Fax: (904) 209-1739


St. Johns County Fire Rescue

Dedicated to the highest standards of professionalism in public safety and life-saving services with the commitment to serve, ability to perform and courage to act.